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1.0

I realize we are in the middle of a pandemic and everything is harder but their communication and customer service is the worst. I ordered $3000 worth of furniture in early June.

I understood that it would take longer than usual and they said it would ship "within 30 - 40 working days". This was 6 - 8 weeks which I was fine with. Eight weeks passed and I heard nothing. They do charge you credit card immediately so you have already paid.

I contacted their customer service via email rather than phone, as they requested, and you get an immediate automated response that it may take up to three days to get a response. I even understood that. A week later I still had not heard from them and emailed again. This time they answered and apologized but said they checked on production and it should ship within two weeks.

That would have put me at around 10 weeks. To make a very long story short, the furniture finally arrived at the 16 week mark. Of course, one item was missing. I just emailed them and the saga continues.

Hopefully this will go better. Again, I understand the challenges that businesses are under at this time. However, they still need to communicate with customers. If they are having issues with manufacturers they should let us know.

For my items, their website is still saying 8 weeks for delivery. Don't believe it!

User's recommendation: You Can Do Better!

Location: Paterson, New Jersey

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